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The Civility Solution: What to Do When People Are Rude
 
 
Author
P.M. Forni.
Publisher St. Martin's  
Format hardcover
Product Dimensions 7.45 x 5.25 x 0.7 inches
ISBN 9780312368494
Pages/Publication Date 166/2008
Daedalus Item Code 40711
This item is not available.
Description
In this sequel to Choosing Civility the founder of and spokesman for the Civility Movement has answers for those of us who are confronted with rudeness and don't know how to respond. P.M. Forni underscores that rudeness begets rudeness, and offers solutions that are assertive as well as civil when a relative slights you or your child; a disruptive child is ruining your restaurant meal; a supermarket customer breaks the express lane limit; you are the victim of a snide remark at work; a driver is tailgating you on the road; a fellow airplane passenger is exceedingly chatty; a salesperson ignores you; or you receive a telephone solicitation at dinnertime.
 
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