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The Civility Solution: What to Do When People Are Rude
 
 
Author
P.M. Forni.
Publisher St. Martin's Griffin  
Format paperback
Product Dimensions 7.5 x 5 x 0.5 inches
ISBN 9780312369644
Pages/Publication Date 266/2008
Daedalus Item Code 23373
This item is not available.
Description
In this sequel to Choosing Civility the founder of and spokesman for the Civility Movement offers a practical guide for those of us who are confronted with rudeness and don't know how to respond. P.M. Forni underscores that rudeness begets rudeness, and offers solutions that are assertive as well as civil when a relative slights you or your child, when someone else's disruptive child is ruining your restaurant meal, or when you are the victim of a snide remark at work. Here too are solutions for a driver tailgating you on the road, a fellow airplane passenger being excessively chatty, a salesperson ignoring you, or a telemarketer calling at dinnertime.
 
 
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